Privacy Policy

Last Updated: August 21, 2026

This Privacy Policy explains how Instinctive HealthPass LLC (“Company,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit instinctivehealthpass.com, request a quote or consultation, enroll in the Instinctive HealthPass membership program, or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to this Policy.

Note about health information. Medical records and protected health information created by the doctors, clinics, and facilities that treat you are maintained by those providers and are governed by their own privacy practices and by laws such as HIPAA. This Policy covers the information we collect through our Services — not your providers’ medical records.

1. Information We Collect

Information you provide. Name, contact details (email, phone, mailing address), date of birth, household/family member details for family memberships, insurance information (carrier, plan, and in-network maximum out-of-pocket), eligibility information, payment information, any Explanation of Benefits (EOB) or bills you submit to us, and any information you include in inquiries, consultations, or forms.

Information collected automatically. Device and usage data such as IP address, browser type, pages viewed, referring pages, and dates/times of access, collected through cookies, pixels, and similar technologies, including those provided by our advertising and analytics partners (such as Google and Meta).

Information from third parties. We may receive information from participating facilities and providers, your insurer, payment processors, and service providers in order to administer your membership and benefits.

2. How We Use Information

• To enroll you, verify eligibility, calculate your membership fee, and administer your membership and benefits;
• To coordinate with participating facilities, providers, and your insurer regarding services and patient responsibility, including processing EOBs and bills you submit;
• To process payments and manage billing, renewals, suspensions, and cancellations;
• To respond to your inquiries and provide customer support;
• To operate, secure, and improve the Services, measure and serve advertising, and prevent fraud; and
• To comply with legal obligations and enforce our agreements.

3. How We Share Information

We do not sell your personal information for money. We may share information:

• With participating facilities, providers, and your insurer to administer your membership and benefits;
• With service providers who perform functions on our behalf (such as payment processing, hosting, analytics, communications, and advertising), under contractual confidentiality obligations;
• With our affiliates for the purposes described in this Policy;
• When required by law, subpoena, or government request, or to protect the rights, safety, or property of the Company, members, or others; and
• In connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

4. Advertising, Cookies, and Analytics

We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, measure performance, and support advertising. We advertise through platforms such as Google and Meta and use their tools on our Site, and we also advertise through offline channels such as television and radio. Depending on your jurisdiction, our use of advertising cookies and similar technologies may be considered a “sale” or “sharing” of personal information for cross-context behavioral advertising.

Click-fraud protection. Our advertising uses a click-fraud protection service (ClickCease) that reads visits to the Site — IP address, device and browser details, and click behaviour — to keep automated and repeat clicks on our advertisements from being charged to us. It sets a cookie for that purpose, and it does not run on our Request a Consultation page.

You can control cookies through your browser settings; disabling some cookies may affect Site functionality. Where required by law, we honor opt-out preference signals such as the Global Privacy Control (GPC). You may also opt out of advertising-related sharing by contacting us using the details below.

5. Your Choices and Rights

Depending on your state of residence, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of any “sale” or “sharing” of your information and of targeted advertising. For example, residents of California and certain other states have these rights under their state privacy laws. You may also opt out of marketing emails (via the unsubscribe link) and texts (reply STOP). To exercise your rights, contact us using the details below. We will not discriminate against you for exercising your rights, and we will verify your request as required by law.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as needed to provide the Services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it.

8. Children’s Privacy

The Services are intended for adults. We do not knowingly collect personal information directly from children under 13. For family memberships, the adult account holder is responsible for information about household members enrolled under the membership.

9. Communications and Text Messaging

If you provide your phone number, you consent to receive calls and text messages from us regarding your inquiry, account, or membership. Message and data rates may apply, and frequency varies. Reply STOP to opt out of texts and HELP for help. See also our Terms of Use.

10. Service Area and Third-Party Sites

Our Services are directed to residents of Arizona, primarily the Phoenix metropolitan area (Maricopa County). Our Services may link to third-party sites and services that have their own privacy practices; we are not responsible for those practices, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Policy from time to time. When we do, we will post the updated Policy with a revised “Last Updated” date, and material changes will be communicated as required by law. The current version of this Policy is always available on our website, including through the link in the website footer, so you can review the most recent version at any time. By continuing to use the Services after changes take effect, you accept the updated Policy.

12. Contact Us

To ask questions or exercise your privacy rights, contact Instinctive HealthPass LLC, 9700 N Saguaro Blvd, Suite 200, Fountain Hills, AZ 85268. Email: customer@instinctivehealthpass.com. Phone: (602) 699-5244.